Online Ordering Information

How do I place an order?
Do I have to pay the full amount upfront?
How do I make a payment?
How much is postage and packaging?
How long do you take to deliver?
What happens if I change my mind?
What happens if my item is faulty?

How do I place an order?
Please use the online shopping cart to make purchases, by clicking on the "add to basket" button next to the items you wish to order. We use Roman Cart to process our online orders, and once you have finished shopping you will be able to chose whether you want to pay via cheque or credit card. We do recommend using your credit card as this ensures a prompt transaction and despatch of goods.

Do I have to pay the full amount upfront?
Yes you do in order to ensure your goods are sent promptly.

How do I make a payment?
You will be able to chose whether you want to pay via cheque or credit card. We use Nochex to process our online credit card transactions, and Streamline to process card transactions made over the telephone.

Please make cheques payable to Aliya Rose Ltd, and send to: 18 Millgate, Cupar, Fife.

If you wish to pay by cheque, please make sure it reaches us within 7 days of placing your order. If your cheque is not recieved within 7 days, your items will be returned to stock and you will need to place your order again.

How much is postage and packaging?
All orders are sent via Royal Mail and p&p starts from 60p. Our online cart will calculate your shipping fees, although you must select the appropriate method according to your order value. If your order comes to more than £32, you must select Special Delivery as your shipping method. If your package is not properly insured, you will only be able to claim up to £32 of the value back in the event of loss or damage - we cannot be held responsible for any packages sent without appropriate insurance.

How long do you take to deliver?
Jewellery and most tiaras are held in stock and will be despatched within 7 days of payment being received unless otherwise specified. If for any reason we cannot fulfill your order due to low stock levels, you will be informed immediately. We will provide an estimated delivery date where possible, but will also offer a full refund should you decide the new date is unacceptable.

Carousel Tiaras may take up to 4 weeks to be despatched.

Shoes are despatched within 4 weeks if no dying is requested. If you require shoes sooner than 4 weeks, please contact us as we do offer a priority service at an additional cost.

Veils are despatched within 6 weeks. If you require your veil sooner than this, please contact us as we are usually able to offer a priority service at an additional cost. Veils are made to order and therefore we regret we are unable to offer refunds.

What happens if I change my mind?
We will offer a full refund on any items other than veils, earrings and dyed shoes, in the unlikely event that you should change your mind. Please notify us immediately and return the items in their original condition and packaging, and unworn within 7 days. If you have paid via credit card, the refund will be made back onto your card. Otherwise your refund will be sent by cheque. Veils are made to order and therefore we regret we are unable to offer refunds.

What happens if my item is faulty?

We take great care to ensure every one of our products reaches you in perfect condition. However in the unlikely event that your item is faulty we will offer a full refund or exchange, as long as the fault/error is reported immediately and the items returned within 7 days. If you have paid via credit card, the refund will be made back onto your card. Otherwise your refund will be sent by cheque.