1. Business Details

Name: Aliya Rose Ltd

Address: 18 Millgate, Cupar, Fife, KY15 5EG

Telephone No: 0845 0945 063

VAT No: 898209079

2. Goods

2.1 The following categories of goods are available for sale via the Aliya Rose website, www.aliyarose.co.uk:

• Tiaras
• Jewellery (necklaces, earrings, bracelets)
• Hair accessories
• Veils
• Shoes
• Petticoats
• Garters
• Hair Diamonds
• Foot Petals

2.2 It should be noted that as items are sourced from external supplier's delivery can take up to 6 weeks, refer to paragraph 4.2 for more details.

3. Payment

3.1 Full payment is required before any items ordered will be delivered. The following methods are accepted as means of payment:

" Online payment via the NoChex facility
" Cheque, made payable to Aliya Rose Ltd, sent to 18 Millgate, Cupar, Fife, KY15 5EG
" Switch / Credit card payment via telephone: 0845 0945 063

4. Delivery arrangements

4.1 All items will be delivered in accordance with the delivery instructions and postage method given by the customer via the online ordering facility. Whilst every attempt is made to ensure delivery within a timely fashion due to external influences this may not be possible in all circumstances.

4.2 Different items sold by Aliya Rose Ltd are subject to different delivery times and every attempt will be made to distribute goods promptly. However, customers should note that the following items may take up to a period of 6 weeks to arrive in store before they can be distributed accordingly:

• Carousel tiaras
• Veils
• Shoes

4.3 Aliya Rose Ltd does not accept liability for any external factors, such as postal strikes or busy postal periods such as Christmas, that affect the ability to deliver goods or the length of time it takes for goods to arrive.

5. Right to cancel

5.1 All consumers have the right to cancel their contract with Aliya Rose Ltd within 7 working days (therefore excluding Saturdays, Sundays and Public holidays) of receipt of goods. In order to exercise their right to cancel customers MUST notify Aliya Rose Ltd within the 7 days in writing, by letter, email or fax. Failure to notify Aliya Rose Ltd within this time limit will result in the customer losing their right to cancel their contract.

5.2 The right to cancel to does not extend to all items; In accordance with s.13(c) of The Consumer Protection (Distance Selling) Regulations 2000 goods that have been made to the customers specifications, have been personalised or which by reason of their nature cannot be returned. Aliya Rose Ltd does not accept return on the following items:

• Veils
• Earrings
• Dyed shoes

5.3 The statutory right to cancel is not applicable where a customer has previously viewed the items purchased in store before purchasing online. In this situation the statutory rights afforded to a customer under the Sale of Goods Act 1979 apply.

6. Returns

6.1 All customers are under a statutory duty to take reasonable care of any goods that they intend to return to Aliya Rose Ltd. Where goods are not being returned on the basis of quality, goods should be returned in a reasonable, re-saleable condition and in original packaging where possible.

6.2 Aliya Rose Ltd reserves the right to take any necessary action to recover both the cost of any item(s) returned and all associated expenses where it is deemed that the condition of those item(s) returned, for reasons other than quality, to be wholly unacceptable.

6.3 Customers returning items should do so within a timely fashion (within 30 days). Failure to return items will result in Aliya Rose Ltd taking action to recover the cost of the item(s) and all associated expenses.

6.4 The cost of returning an item to Aliya Rose Ltd will be borne by the customer. All items returned to Aliya Rose Ltd should be appropriately packed to ensure safe transit and the appropriate level of postage and insurance taken (therefore sent via the same method as Aliya Rose Ltd used to despatch the goods to the customer). Failure to take reasonable care that consequently results in any damage to the returned item(s) will result in Aliya Rose Ltd taking action to recover the cost of the item(s) and associated expenses.

6.5 Aliya Rose Ltd takes every care to ensure that goods leave the store in excellent condition and faulty goods will never be delivered knowingly. In those circumstances where an item is being returned due to a fault a replacement item or full refund will be offered to the customer. Only in this circumstance will the cost of return be borne by Aliya Rose Ltd.

7. Refunds

7.1 All customers who exercise their right to cancel their contract with Aliya Rose Ltd within 7 days and duly notify Aliya Rose Ltd of their intention to do so will be entitled to receive a refund for the cost of the item(s) purchased (Except in those circumstances outlined in paragraph 5.2) and the cost of original delivery (where all items from original order have been returned). All refunds will be processed within 30 days following receipt of written confirmation from the customer detailing their intention to cancel their contract.

7.2 Where the cancellation of a contract consequently affects any discount given to the customer by Aliya Rose Ltd the effect will be to remove said discount and any refund will take account of this necessary adjustment.

7.3 Where the cancellation of a contract consequently affects any gift offers given to the customer by Aliya Rose Ltd the effect will be to remove said offer and the customer must return any gift offer along with the item(s) being returned. Failure to return the gift offer will result in the amount to be refunded being adjusted accordingly.